Last updated: July 2026
At Sellioly, we care about protecting your personal data.
This Privacy Policy explains what data we collect, why we use it, how we protect it, and what your rights are. By using Sellioly, you accept the practices described in this Policy.
This Policy applies to:
visitors to the Sellioly website;
users who create an account;
sellers who use the platform;
end customers who place orders on a store created with Sellioly.
Data controller: Noureddine Haddad, natural person, publisher of the Sellioly service
Address: Morocco
Country: Morocco
Contact: [email protected]
Depending on how you use Sellioly, we may collect:
first and last name;
email address;
phone number;
encrypted password;
language and preferences;
login information.
store name;
logo;
products;
images;
descriptions;
prices;
categories;
inventory;
shipping settings;
customization settings.
When a customer places an order on a Sellioly store, we may process:
customer name;
phone number;
delivery address;
city;
ordered products;
quantity;
amount;
order status;
notes or information needed to process the order.
IP address;
device type;
browser;
pages viewed;
date and time of use;
technical logs and errors.
When the seller enables WhatsApp Center, we may process:
Meta technical identifiers (WABA ID, Phone Number ID, Business Portfolio ID when applicable);
encrypted access tokens required to send and receive messages via the WhatsApp API;
customer and seller phone numbers;
conversation content (text messages, Meta templates, system events);
inbound media (images, voice messages) when received;
send/receive metadata (status, errors, timestamps).
We use data to:
create and manage accounts;
provide access to Sellioly;
create and display stores;
receive and manage orders;
allow sellers to process their orders;
provide support;
secure the platform;
prevent abuse and fraud;
improve our services;
manage subscriptions, payments, or trial periods;
allow the seller to manage WhatsApp conversations and COD orders in Sellioly;
send Meta messages or templates configured by the seller (e.g. confirmation, shipping, delivery);
comply with legal or accounting obligations.
We do not sell your personal data.
Sellers use Sellioly to collect information needed to process orders.
In this context, the seller remains responsible for their relationship with the end customer.
Sellioly provides the technical tool to store and manage this data, but the seller must use it only for legitimate purposes related to their business: order processing, delivery, customer follow-up, and after-sales service.
By default, Sellioly lets sellers open WhatsApp with prefilled order messages (WhatsApp / wa.me links), without enabling WhatsApp Center.
When WhatsApp Center is enabled for an account, it lets sellers receive and send WhatsApp messages from Sellioly and link those conversations to COD orders. That feature may be rolled out gradually and is not necessarily available to every seller.
In that case, the seller retains ownership of their Meta Business Portfolio, WhatsApp Business Account (WABA), business phone number, and Meta payment method. Sellioly provides the software platform and processes data needed to run the inbox.
Fees for sending WhatsApp messages via Meta's API (Meta conversations), if any, are billed by Meta to the seller on their Business account. The Sellioly subscription is separate.
Connection to the WhatsApp Business API, when offered, may be assisted by Sellioly or, when available, through Meta Embedded Signup. The data listed above is processed only when that feature is enabled.
To request deletion of WhatsApp-related or account data, see our Data Deletion Instructions page or email [email protected].
To provide Sellioly, certain data may be hosted, processed, or transmitted to technical providers necessary for the service to operate, including:
Hetzner Online GmbH: server / VPS hosting
DigitalOcean, LLC: managed database and object storage
Mailgun Technologies, Inc.: transactional email delivery
Cloudflare, Inc.: DNS, security, performance, and site protection
Meta Platforms, Inc.: WhatsApp Business API (messaging, webhooks, templates) when WhatsApp Center is enabled
We share only the data necessary for the relevant service. These providers have their own terms and privacy policies.
We may also share data when required by law or to protect Sellioly, its users, or third parties against fraud, abuse, or security risks.
Sellioly may contain links or integrations with third-party services.
These services have their own privacy policies and terms of use.
When WhatsApp Center is used, messages also pass through Meta infrastructure (WhatsApp Business Platform). Meta applies its own rules, pricing, and policies.
Sellioly is not responsible for the privacy or security practices of these independent third-party services.
Data may be hosted or processed on infrastructure located in Morocco, Europe, the United States, or other countries depending on the technical providers used.
Sellioly uses Hetzner for server hosting, DigitalOcean for managed database and object storage, Mailgun for transactional emails, and Cloudflare for DNS, security, and site performance.
When data is processed by providers located outside the user's country, we take reasonable measures to protect that data in accordance with applicable requirements.
We retain data for as long as necessary to provide Sellioly, ensure security, comply with legal obligations, or manage our business.
In general:
account data is retained while the account is active;
store data is retained while the store or account is active;
order data may be retained for commercial, legal, or accounting follow-up;
support data may be retained to handle requests;
WhatsApp conversations and media are retained while the seller account is active and WhatsApp Center is used, unless a deletion request is made;
technical logs may be retained for security and maintenance.
You may request deletion of your account or certain data by contacting us or via the Data Deletion Instructions page.
We implement reasonable measures to protect data against unauthorized access, loss, alteration, or disclosure. These measures may include:
password encryption;
access controls;
limited internal access;
backups;
error and incident monitoring;
security best practices.
No system is 100% secure. We therefore cannot guarantee absolute security.
Sellioly may use cookies or similar technologies to:
operate the website;
remember certain preferences;
improve user experience;
measure audience;
understand how the site is used.
We do not use aggressive advertising cookies.
You can manage or disable cookies in your browser. Some features may work less well if cookies are disabled.
Where required by law, we will ask for your consent before using non-essential cookies.
Depending on applicable law, you may request to:
access your data;
correct inaccurate data;
delete certain data;
object to certain processing;
withdraw your consent where processing is based on consent;
ask questions about how your data is used.
To exercise your rights, contact us at:
We may ask you to verify your identity before processing your request.
You may request deletion of your account by contacting support. Certain data may be retained temporarily when necessary to:
comply with a legal obligation;
preserve evidence;
prevent fraud;
resolve a dispute;
meet accounting obligations;
ensure service security.
When retention is no longer necessary, data is deleted or anonymized. Detailed instructions are available on the Data Deletion Instructions page.
We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations.
The update date at the top of this page will be revised accordingly.
In case of a material change, we may inform you by email, notification, or any other appropriate means.
For any questions about this Policy or your personal data, you can contact us:
Data controller: Noureddine Haddad, natural person, publisher of the Sellioly service
Address: Morocco
Country: Morocco
Email: [email protected]
Website: https://sellioly.com
