Refund Policy

This Refund Policy explains how cancellations and refund requests are handled for payments made to subscribe to Sellioly.

It applies only to Sellioly subscription payments made by sellers. It does not apply to purchases made by end customers in stores created with Sellioly.

1. Scope of this Policy

Sellioly is a software service that lets sellers create an online store and manage their cash-on-delivery (COD) orders. Sellers pay a subscription to use Sellioly.

This Policy covers the payment methods actually offered for the Sellioly subscription, including manual bank transfer and, when available, card payment processed by a third-party provider.

Refunds for products sold by sellers to their own customers are not covered by this Policy (see section 8).

2. Cancelling your subscription

You may cancel your Sellioly subscription at any time, from your account when this option is available or by contacting support. Unless otherwise stated:

• cancellation prevents any future renewal or extension of the subscription;

• you keep access to the paid service until the end of the billing period you have already paid for;

• cancellation does not by itself give rise to a refund of amounts already paid.

A free trial started without a payment method does not lead to any charge. You are only charged if you start a paid subscription.

3. General refund rule

Sellioly subscription payments are generally non-refundable, including for a billing period that has started but is only partly used.

A refund may however be granted, in full or in part, in the following cases:

• when applicable law requires a refund;

• in case of a duplicate or incorrect charge;

• in case of a confirmed billing error;

• when a significant technical issue attributable to Sellioly prevents you from using the paid service;

• in any other exceptional situation where Sellioly or the payment provider decides to approve a refund.

Refunds are not automatic. Each request is reviewed individually, and Sellioly may ask for information needed to verify the payment and the situation.

4. Payment methods and third-party providers

The payment methods actually available are presented before the transaction. Manual bank transfer may be offered directly by Sellioly and card payment may, when available, be processed by a third-party provider.

When a third-party provider processes a payment or acts as Merchant of Record, its role applies only to the Sellioly software subscription and not to sales made by merchants to their own customers.

For a payment processed by a third-party provider:

• the provider's applicable terms are presented or made available before payment;

• an approved refund may be processed by that same provider;

• the refund is normally returned to the original payment method, subject to processing times of the provider, bank, or card issuer;

• mandatory rights under applicable law remain unchanged.

For any question about an available payment method or a refund, contact [email protected].

5. Payments by bank transfer

Bank transfer payments are handled manually by Sellioly: the seller makes the transfer and submits the receipt, which is then reviewed and approved.

A refund request for a bank transfer payment can be sent to [email protected]. It is reviewed according to this Refund Policy and applicable law. When a refund is approved, it is normally made by bank transfer.

6. How to request a refund

Send your request to [email protected], including where possible:

• the email address of your Sellioly account;

• your store name;

• the payment date, amount, payment method used and, for a bank transfer, the reference or receipt;

• the transaction or receipt reference, if you have one;

• the reason for your request.

We will reply within a reasonable time and inform you of the outcome of your request.

7. Your mandatory rights

Nothing in this Refund Policy limits or excludes the mandatory rights that cannot be waived and that may be granted to you by applicable law, including consumer protection law where it applies.

8. Refunds between sellers and their customers

This Refund Policy does not govern refunds for products sold by sellers through their Sellioly stores.

Those sales, including cash-on-delivery orders, are concluded directly between the seller and their end customer. Sellioly is not a party to them.

Each seller is responsible for their own returns, exchanges, and refunds policy and for handling their customers' requests. Customers should contact the relevant store directly.

9. Changes to this Policy

Sellioly may update this Refund Policy to reflect changes to the service, payment methods, or legal obligations.

The update date at the top of this page will be revised accordingly.

10. Contact

For any question about this Refund Policy or a payment, you can contact us:

• Operator: Noureddine Haddad, natural person, publisher of the Sellioly service

• Country: Morocco